Managed Services
NAGRA performs activities and responsibilities normally undertaken by our customers.
It can be, for example, managing key steps of DTV projects and associated operations for them, the quick launch of new services or the upgrade of existing services with new features or CE devices.
NAGRA offers four types of Managed Services.
Hosting
NAGRA can provide hosting services for part or the entirety of a customer’s platform in one of its secured data centres. Through these services, the customer has a dedicated platform financed through an OPEX model (e.g. monthly fee) operated and monitored according to the signed service level agreement. The platform can later be transferred to the customer’s premises. This option can complement or offer an alternative to an end-to-end turnkey solution delivery allowing the customer to jump start operations with an affordable OPEX model.
NAGRA can also provide multi-operator, shared DTV services giving a customer access to the specified features, performances and level of security without necessarily having dedicated hardware. In this case, the customer goes through a full opex model (e.g.: monthly fee) according to the signed specifications and service level agreement. This option does not include any transfer of hardware to the customer’s premises.
On-Site CAS and Headend Operations
NAGRA CAS and Headend Operations allow operators to fully rely on NAGRA Managed Services for all CAS and headend related operations - on a dedicated platform within their premises. It is a very good alternative for an operator wishing to run pay-TV services with limited resources and keep focused on revenue generating activities. With this option, NAGRA fully operates the customer’s Conditional Access System and Headend, and is responsible for all related tasks and services.
Business Continuity
NAGRA Business Continuity consists of the implementation of processes and tools to ensure high system availability and the continuation and improvement of the operators’ activity despite challenges and incidents they might face. Services can include:
- Consulting
- System checks
- Testing for resilience and processes for disaster and data recovery, redundancy testing and incident management
- Inventory and release management
Operator Device / STB Managed Services
For pay-TV operators, staying ahead of the game and more and more sophisticated technical STBs can tax resources that could be better used on core business competencies. Outsourcing STB related tasks through managed services can be an excellent alternative for operators, providing them with increased flexibility and agility as well as higher revenues driven by better STB performance and service. Additional benefits may include access to skills they might not have in-house such as user experience, security or system architecture and the added assurance that these skills will be up-to-date and scalable.
NAGRA offers the following operator device / STB Managed Services:
- STB UIs & Application Design, Development and Customization
- STB Certification and Validation
- STB Security
- STB Software Maintenance, Support and Upgrade
Partner Program for Managed Services
To provide our customers with the managed services that are right for them, NAGRA has developed partnerships with leading digital TV technology players, that offer the highest standards of quality and customer service, and match our long-term commitment to our customers.
› Learn more about NAGRA partners
Customer Benefits
- We manage the complexity for you
- You have one single point of contact
- You engage very limited resources
- You adapt investment to the number of subs
- You go with an affordable OPEX model
- You move faster to market
- You are stronger against virtual operators
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Multiscreen Television
Hosting Service
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System Integration
