ANNUAL REPORT

Americas

Claro Colombia selected TVkey Cloud as a direct-to-TV offering

Jointly developed by NAGRA and Samsung, the TVkey Cloud solution delivers instant and secure subscriber pay-TV service activation without the need for additional devices.  The new solution provides Claro’s subscribers with a rich pay-TV experience that can be enjoyed directly on Samsung smart TVs without the need for an additional set-top box. The launch extends the multiscreen content consumption experience for consumers, facilitating access to all content in the Claro entertainment ecosystem. 

Americas

Canal+ Telecom uses NAGRA Scout smart home solution

Canal+ Telecom’s home application, Ma Maison CANABOX, developed in collaboration with NAGRAVISION partner Otodo, provides a value-added service that enables users to control any connected home device from a single application. Partnering with NAGRA Scout, the telco can offer differentiating new features that combine security and automation to ensure an integrated and individual smart home experience for its subscribers in the French overseas regions and departments.

Europe

Tele Columbus taps NAGRAVISION to increase viewers choice

German operator Tele Columbus elected NAGRA as its solution provider and prime integrator to launch its new hybrid cable and multiscreen solution, PŸUR TV. This will expand Tele Columbus’ offering beyond cable to deliver advanced Hybrid/OTT features to subscribers.  PŸUR TV is set to increase subscriber loyalty, expand reach and open new monetization opportunities by empowering Tele Columbus to provide customers with a richer entertainment experience beyond a basic cable offering. 

Asia / Pacific

India streaming platform ZEE5 uses Active Streaming Protection

ZEE5,India and Bharat’s largest home-grown video streaming platform and multilingual storyteller with more than 100 million monthly active users,  selected NAGRA Active Streaming Protection to protect its content and optimize business decisions. In addition to being selected for its scalable multi-DRM session management, the NAGRA solution was chosen as the only industry solution to provide the added benefit of security monitoring and analytics capabilities. 

Zugspitzbahn, Bavaria, Germany

Modernizing the Zugspitzbahn Experience

The Bavarian Zugspitzbahn's adoption of an online store is a significant step towards digitization, providing guests with unparalleled flexibility in ticketing. Guests can opt for mobile, Print@home, on-site pickup or KeyCard top-up. Such convenience ensures a queue-free experience Since 2018, the Zugspitzbahn has evolved from its first automatic pay stations to now feature 16 pick-up and five vending machines, streamlining guest flow without additional staffing. Integration with partners like Feratel further simplified resource planning, enhancing overall operational efficiency.

Entertainment Quarter, Sydney, Australia

Revamping Sydney's Entertainment Quarter

SKIDATA successfully transformed Sydney's iconic Entertainment Quarter with its cutting-edge parking solutions. By implementing a comprehensive parking system, the venue can now manage higher visitor numbers with utmost efficiency. This partnership underscores SKIDATA's ability to provide technologically advanced systems even in bustling urban environments, ensuring streamlined operations and enhanced visitor experience. The integration further solidifies SKIDATA's strong presence in the Australian market.

NMBS Park & Ride, Belgium

Enhanced Parking Solutions at B-Parking

SKIDATA provided an integrated parking solution for B-Parking, part of NMBS Holding, encompassing 13 stations in Belgium, managing over 40 000 parking spaces. The innovative parking solutions delivered included full-service parking management, car park equipment, and back-office systems. Integration of SKIDATA's online sales platform further streamlined processes, allowing for dynamic pricing and advanced occupancy management. This collaboration underlines the commitment to efficient parking management and elevating the user experience.

Konjiam ski resort, Gyeonggi, South Korea

Mobile Innovation at Konjiam Resort

In the 2022/23 ski season, South Korea's Konjiam Resort, spanning over 400 000 m2 with eight expansive slopes, unveiled its 'Mobile Quick Pass'. This innovative feature, a first in Korea, is powered by SKIDATA's Mobile Flow technology, allowing skiers to manage their entire resort experience via their smartphones. Beyond slope access, guests can book ski passes, rent equipment, and make payments from the warmth of their homes. Konjiam Resort, a SKIDATA client since 2008, significantly reduces entry wait times, emphasizing a seamless skiing experience.

New differentiation for Managed Detection and Response

In 2023, a significant milestone was achieved as  we launched our evolved service, MDR ONE Resolute. The offering is powered by FusionDetect™, our XDR platform that integrates industry-leading, innovative security technologies as well as AI and proprietary tools to help organizations minimize the impact of a breach. MDR ONE Resolute is a major evolution and goes beyond traditional MDR with a context-driven, risk-based approach that gives clients a superior return on their security investment and drives greater security outcomes in protecting against financial and reputational losses while building resilience over time. 

AI and the security landscape

With the Addressing Risks from AI Coding Assistants paper, we released guidelines for addressing risks in the development lifecycle. In May, we released the Refrain Restrict and Trap (RRT) method to reduce the impact of attacks against LLMs using an architectural approach. We presented at conferences and events such as Black Hat USA, InfoSec World, Agile DevOps East, and the AI and Central Banking conference, to name a few. Kudelski Security’s Senior Director of Research is the AI, ML, and Data Science track lead for the Black Hat Security Conference. 

Growth trajectory within pivotal sectors

Kudelski Security sustained its growth trajectory within pivotal sectors such as critical infrastructure, manufacturing, healthcare and pharmaceutical. The growth in high-value, long-term contracts in 2023 was attributed to a commitment to delivering practical and integrated cybersecurity solutions that addressed real-world challenges. Additionally, the ongoing transition to security-as-a-service models continues to deliver greater value as CISOs are empowered to delegate operational elements that require high expertise, such as compliance and security operations, to Kudelski Security. 

Forrester Total Economic Impact™ Assessment

In 2023, The Total Economic Impact™ (TEI™) Study of Kudelski Security MDR was published. Conducted by Forrester Consulting, the TEI™ Study examined the potential return on investment (ROI) enterprises may realize by deploying the company’s Managed Detection and Response (MDR) services versus managing an on-site security operations center (SOC). The TEI™ Study shows 249% in ROI and a payback in less than 6 months, based on interviews and analysis from Kudelski Security MDR customers. Notably, this included a positive and risk-adjusted Net Present Value (NPV) of USD 15.98 million over 3 years and a 68% reduction in the time taken to Detect, Investigate and Respond. 

Growing the RecovR brand

At the end of 2023, the RecovR solution had been adopted by more than 900 vehicle dealerships across the United States and Canada. Kudelski IoT also rolled out RecovR at the largest retailer of used vehicles in the U.S. The company expanded the distribution channels for RecovR by announcing a partnership with automotive financial service leader Assurant, who will offer RecovR to its dealership customers. As part of the expansion of RecovR into adjacent markets, Kudelski IoT signed a contract with the United States Defense Innovation Unit, which is rolling out RecovR on a U.S. Air Force Base. In addition, the RecovR for Keys solution was adopted by The Niello Company out of Sacramento, CA.

Expanding Labs business

In 2023, Kudelski IoT continued to serve a large number of customers in its IoT Security Labs, offering primarily threat and risk assessments as well as device security assessments that provide an independent report on their products’ security posture and opportunities for improvement. An agreement with Ledger to perform audits of 3rd-party crypto wallet applications for use on their devices led to a high volume of new business for the labs with 45 different audits performed this year.  

Securing IoT for chip manufacturers

Semiconductor manufacturers continue to develop into a major customer segment for the company. Several joint offerings were announced with STMicroelectronics. Much of this demand is being driven by the desire of the chipset manufacturers to embed Matter certificates in their products. Multiple smart home device manufacturers chose our Matter Certificate Service. Based on our keySTREAM system, it provides them with the Device Attestation Certificates required to enable their devices to operate within the Matter ecosystem. Kudelski IoT announced Eltako as their first Matter customer in early 2023 and has added additional six customers since then.  

KeySTREAM continues providing its security services

In 2023, Kudelski IoT continued providing services based on its powerful keySTREAM security system. These services enable chipset and device manufacturers to establish and validate secure identities for new devices joining communication networks, ensure the integrity and privacy of their data, and keep them updated over time. Among new clients, Kudelski IoT signed an agreement to provide its keySTREAM security system to a major U.S. critical infrastructure equipment manufacturer, enabling it to ensure the protection of its equipment from threats throughout its lifecycle.